I plan on app masking this location, and I just need to make sure I don’t break Zoom and understand the details first.%appdata%\Zoom\uninstall\Installer.exe /uninstall /silent. I Created a WEM external Task that will run this.It appears though if you have the Zoom VDI client in first, it will not install this either. When a user goes to connect to a meeting, this will come up. So, I found an uninstaller CMD and deployed it with Citrix WEM. When I needed to start rolling this out, I found that Zoom makes a user install. Rolling out and removing user’s installs with WEM. Open up the Zoom setting on the VDA and look at the statistics to see what is doing. Now you go log back into the Citrix Virtual desktop and resume your work. You have completed the Zoom Media Plugin on the client device you are using. You can verify this shows in the control panel, under programs and features. Now go back to the zoom install, and click retry. Give it 30 seconds, and proceed to Exit Workspace. Go to the task tray in the right-hand corner, Hit the up arrow, and click “sign out.” Once you complete this, proceed to exit from Citrix Workspace. If you receive this error, you have to close out of the Citrix session and Exit Citrix Workspace.īefore exiting the Citrix Workspace, please save all your work and properly exit the running application. Once it starts installing, it will ask you if you want to allow the software to change your device. It will now open up and start the process. The typical area of download will be store in the Downloads folder.ĭouble click on the ZoomCitrixHDXMediaPlugin.msi. Once it downloads, the Zoom Media Plugin. In this example, I have a Windows Operating System. Open an internet browser of the user’s choice.ĭownload the required Zoom Media Plugin for the operating system that is needed. How to install the “Zoom Media Plugin” for a personal device *I didn’t create this as I referenced it in this blog. High-Level Architecture of Zoom in Citrix They both are needed to work together to offload the audio and video to the client. The Zoom HDX Plugin (Arrow in Blue) is the installer for the client. The VDI plugin on the left goes on the VDA (Arrow Red). VDI Release Version 5.7.6 – Zoom Help Center Zoom always recommends updating the Zoom Plugin after updating the Zoom VDI application, as many new features require an updated plugin.” Installing a plugin with a version greater than the Zoom VDI application is not supported. “To be compatible, the plugin version must be equal or less than the Zoom VDI application version. In your case, test things before you deploy. I always find it safe to upgrade the VDI installer first (Citrix VDA), as it will be greater than the Zoom HDX Plugin on the clients. It will not work the way it is supposed to, and the offloading process will NOT occur. Suppose the client has a newer plugin installed than the backend VDA VDI install. Remember when upgrading the plugins, the VDA VDI installer must be at the same version or newer than the plugin on the clients. This is a link to show you the backward compatibility for Citrix and how to get the downloads: VDI downloads and backward compatibility Chart Remember: it’s important to make sure the Plugin needs to match the Client and VDI sides. We provided a URL for the employee to go and download this. Personal devices that used to connect to Citrix VDI/Published will need the “Zoom Media Plugin” installed on their personal device.You can use SCCM to push out the “Zoom Media Plugin” to corporate devices for your company-managed device.The information here is strictly for informational purposes. The Citrix Team handles the “Zoom Client for VDI” installations on all VDI machines.Zoom requires both the “Zoom Media Plugin” + “Zoom Client for VDI” to match exactly from version 2.1.5 documented at –.I did keep the old screenshots to help show the details as well. However, I updated some screenshots to reflect a new version. At the time of writing this blog, I tested everything on an older version. There is information added in the document for education purposes as well. This guide is geared around explaining how Zoom and Citrix work together, and it will show you the architecture and provide information for what is needed on clients.
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